The need: The client wanted a full call center inside Perfex CRM instead of juggling separate phone tools.
What we built: A custom Perfex CRM module that turns the CRM into a complete call center, powered by the Twilio and Vonage APIs. We also delivered a mobile app so agents can take and manage calls from their phones.
The result: One system for customer data and calls, more flexibility with two telephony providers, and agents who can work from anywhere.
