The need: The company wanted customers guided to the right place the moment they got in touch, without the experience feeling like talking to a bot.
What we built: An AI chatbot using OpenAI and Python, trained on the company’s own knowledge base with RAG so it answers accurately from real company information. The conversations are natural and human-like, and a live agent can take over at any point in the conversation. We also built a mobile app so agents can handle chats from their phones, anywhere.
The result: Customers get instant answers, at any hour, and are handed to a real person whenever needed. The goal was that customers would never notice the difference, and the handover is seamless.
