The need: Bigyox wanted a contact center that knew their customers the moment they called, plus a loyalty program to keep those customers coming back.
What we built: A custom Twilio Flex contact center connected to their Monday.com CRM. When a customer calls, Flex automatically pulls their record and shows it to the agent, so nobody has to ask the same questions twice. Agents can also update the customer record right from the Flex screen. We added Google Maps, so the agent instantly sees the nearest store to the caller. Behind the scenes, several automations keep everything in sync.
We also built a loyalty app that calculates points, sends milestone emails automatically, and rewards customers with gifts and benefits for hitting goals and referring friends.
The result: Faster, more personal calls for customers, less manual work for agents, and a loyalty program that runs on its own and drives referrals.
